Frequently Asked Questions

Learn About Our Charlotte Tours

  • Chevron down Is Charlotte NC Tours the best way to tour?
  • Charlotte NC Tours is the real deal. We are a licensed, insured, and registered LLC with offices in Center City Charlotte, New Bern, and Greenville. Our guides are trained professionals that have led hundreds of tours. Charlotte NC Tours is a member of the Charlotte Regional Visitors Authority and the Charlotte Chamber of Commerce.

  • Chevron down Do you accept walk-ups or do I need to purchase tickets in advance for a tour?
  • Yes, walk-ups are welcome. However, we highly recommend booking in advance to guarantee the date and time that you prefer.

  • Chevron down What if I am late for my tour?
  • We want all of our tours to run smoothly, so it is important that we start on time so that the next tour does not have to wait. Late arrivals risk losing their time slot. If you need to make a change to your reservation, please call us as soon as possible so that we can reschedule.

  • Chevron down How soon should I purchase tickets?
  • If you would like to reserve a weekend tour time, we recommend that you book as soon as possible. Overall, we have a great deal of flexibility. Check our availability!

  • Chevron down What days and times do you do Segway PT tours?
  • We offer Segway tours year-round, seven days a week. Tours typically begin at 9 a.m., 11 a.m., 1 p.m., 3 p.m., and 6 p.m.

  • Chevron down Are there any age restrictions?
  • All participants must be at least 100 pounds, and anyone under the age of 18 must be accompanied by an adult at least 21 years old.

    For those concerned about being older and riding a Segway PT, many of our tour participants are 55+. We have even had folks in their 70s and 80s ride and have a blast!

  • Chevron down Are there any weight restrictions for the Segway tours?
  • Participants need to weigh at least 100 pounds and no more than 260 pounds. This is so that the computer in the base of the Segway can read and respond to your body movements.

  • Chevron down Are there any other physical restrictions? What if I am pregnant?
  • We do ask that all participants be able to stand for long periods, walk a substantial distance unaided, and be able to go up and down stairs unaided. Charlotte NC Tours, Greenville Glides, and New Bern Segway Tours are not able to accommodate riders who have neurological impairments or other medical conditions that would limit their ability to ride safely and respond quickly to conditions that may arise while they are on their Segway.

    In addition, if you are pregnant, we ask that you tell us. We do not allow pregnant women or people with fainting or seizure disorders to ride the Segways.

  • Chevron down How hard is it to learn to ride a Segway?
  • Riding a Segway really is as easy (and fun) as it looks! Most people are comfortable maneuvering the Segway on their own within 5-10 minutes of the one-on-one training before tours depart.

    One of our trained guides will instruct you one-on-one and stay with you until you feel confident and ready to go. For your safety and the safety of others, we ask that you listen carefully and follow all instructions from your guide. They know the routes well and will lead you safely through your tour.

  • Chevron down Will I be safe? Do we ride on the streets? Will the guide be with us the whole time?
  • All of our Segway tours are led by a guide for the duration of the tour. Most of the tour routes are along the sidewalks and paths. Your tour guide will safely lead you and advise your group of any obstacles to look out for along the way.

  • Chevron down How fast do the Segways go? Will I get to go at my own speed?
  • Segways can go up to 12 miles per hour — which is rather fast when moving among pedestrians. On your tour, however, you will not be going that fast in order to ensure the safety of the riders and pedestrians.

    Not to be a buzz-kill, but if your guide sees anyone speeding, being reckless, or unsafe on the Segways, he/she may have to put your Segway in safety mode for the duration of the tour.

  • Chevron down How long do the tours last? What kinds of tours do you do? What will I see?
  • We have a thorough description of each tour offered on the Tours page.

    If you have any further questions, give us a call. We want you to enjoy your tour, so if you have specific requests, just let us know!

  • Chevron down Will I get tired on a tour? Should I eat before I come?
  • Everyone is different, but riding a Segway does take some physical effort. You will need the energy to stand and maneuver the Segway for the duration of the tour. Be sure to wear comfortable, closed-toe shoes.

  • Chevron down Do I have to sign anything? Do I have to wear a helmet?
  • We require that all tour participants sign a liability waiver and a Declaration of Fitness statement before beginning their training. We require that you wear a helmet and stay with your group for the duration of the entire tour.

  • Chevron down Are there any recommendations for clothing or shoes?
  • We recommend closed-toe, flat shoes. This will not only keep you safe but also comfortable!

    On spring and fall days, we recommend that you dress in layers just to be prepared for any temperature swings. We also ask that you remove all caps during the tour so that your helmet is situated correctly on your head. Sunglasses are always a good idea.

  • Chevron down What if I had a little too much to drink before my Segway tour?
  • Riders who are under the influence of any illegal substance or alcohol are not allowed to operate a Segway. If we feel that a rider’s judgment is impaired, our guides reserve the right to cancel your party’s reservation upon arrival or end the tour at any point. In these instances, no refunds will be given to any person in the party.

  • Chevron down What happens if it rains (or looks like rain) the day of my tour?
  • We still go out in very slight rain, but in the case of heavy rain or thunderstorms, we will cancel the tour for safety and reschedule your tour. If unable to reschedule your tour, we will provide a 100% refund.

  • Chevron down Do you still do tours if it is really cold/hot outside?
  • Yes, we do tours in hot and cold weather — that is just the nature of the south. When it is cooler, layer up and consider a wind-resistant jacket since the movement on a Segway creates a slight wind chill factor.

    On warmer days, we try to use shady routes as much as possible and provide participants with cold bottled water. You will want to dress appropriately for the heat, but please remember that for safety, we still advise only flat, closed-toe shoes be worn.

  • Chevron down Is it really all that fun to ride a Segway?
  • Absolutely! You will have fun, and the guide may even have to pry the Segway out of your hands at the end of the tour. Should that be the case, please remember that you can always do another tour and bring along more friends to let them in on the fun!

  • Chevron down Do you have gift certificates available for tours?
  • Of course! Gift certificates are available for any of our tour offerings. They make wonderful and unique gifts and thoughtful surprises for the special ones in your life! Credit card payment is accepted online and over the phone, and we can send the gift certificates wherever you would like.

  • Chevron down When should I tip my guide?
  • At the end of your tour, each participant may tip your guide. Our guides really enjoy meeting new people and showing them around, the same as they would their own visiting family. If you enjoyed your experience, please be sure to let your guide know!

  • Chevron down How many people are in a group?
  • We can handle groups of any size! Large groups do require extra preparation, so please contact us as soon as possible if your group will include over 10 people. For groups with 10 or more participants, a 15% gratuity for our guides is added.

  • Chevron down What if I don't want to take a tour?
  • Given how fun it is to ride a Segway, we understand if that is just exactly what you want to do! Our guides tailor each tour to our guests’ wants and needs. If you want to hear all of the interesting facts about the area and some of its history, we got ’em; if you just want to ride around on an amazingly fun toy and see cool stuff, that is what we will do!

  • Chevron down How do I get there and where do I park?
  • Directions to Charlotte NC Tours, 101 South Tryon St.:

    Go to 101 S. Tryon St.
    You will see four large statues at the intersection — find the one with a man holding a sledgehammer.
    You will see a large gold disc in front of the building.
    Enter the building past Essex using the gold revolving doors, or enter through Bank of America Plaza.
    Once inside of the building, look immediately left.
    You will see Walgreens, Which Wich, and CC’s.
    Use the stairs to the left of CC’s.
    We are at the top of the stairs, past Top Shoe Repair.

  • Chevron down Cancellation Policy
  • You will have 48 hours prior to the start time of your tour to cancel the tour without penalty. If within the 48 hours of the start time of your tour, there will be no refund.